Refund policy
Cancellation
We accept order cancellations before the product is shipped.
If the order is cancelled before shipping, you will receive a full refund.
Once an order has been shipped, it can no longer be cancelled.
Returns (if applicable)
We accept returns on products. Customers have the right to request a return within 30 days after delivery.
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be in the original packaging
- Proof of purchase or order confirmation is required
Please do not send your purchase back to the manufacturer.
Customers are responsible for return shipping costs.
We do not charge any restocking fees.
To request a return, please contact us at:
info@thehomehoops.com
We will provide you with the return address and further instructions.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email.
We will inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
Late or Missing Refunds (if applicable)
If you haven't received your refund yet:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is posted
- Contact your bank — processing times may vary
If you have completed all of these steps and still have not received your refund, please contact us at:
Return Address
To receive the return address, please contact our customer support at: